Summary: Microsoft Dynamics 365 adds autonomous AI agents

Why It Matters: The product is moving beyond simple AI chat to "autonomous agents" that can perform business tasks on their own. This signals a shift from AI as a helper to AI as an independent worker in sales, service, and finance.

What Changed:

• Added "autonomous agents" to the core capabilities of Dynamics 365.
• Introduced the ability to create custom agents using Copilot Studio.
• Updated the product lineup to highlight AI-first solutions for Sales, Customer Service, and Contact Center.
• Added a new "What is Dynamics 365?" educational section with a focus on AI-powered ERP and CRM.
• Integrated Copilot more deeply into everyday tools like Outlook and Teams to automate workflows.