Summary: Freshdesk adds specific AI performance metrics

Why It Matters: The competitor is now using hard data to prove their AI works. They are showing potential customers exactly how much time and money they can save.

What Changed:

• Added a new section for "AI-driven Ticketing" with three specific data points.
• Claimed a 75% reduction in ticket resolution time.
• Claimed a payback period of less than 3 months.
• Claimed a saving of 54 hours per agent per year through automation.
• Removed a small section of "Popular prompts" related to AI features.