Summary: Zoho CRM launches AI Agents and Agentic AI

Why It Matters: The product is moving beyond simple automation to "agentic" workflows. This means the software can now perform more complex tasks and make decisions using AI prompts.

What Changed:

• Added a new "AI Agents" section to the feature menu.
• Introduced "Agentic AI" for building workflows that get work done with prompts.
• Added "CRM for Everyone" as a new customization feature.
• Launched "DAP" (Digital Adoption Platform) to provide in-product guidance.
• Updated the "Tables" tool description to a spreadsheet-database hybrid.
• Added "Spend" as a new unified business expense management platform.