Summary: DigitalGenius adds automated replacement workflow

Why It Matters: The product now shows it can handle complex shipping issues like lost packages and replacement orders without a human agent. This moves beyond simple chat to full task automation.

What Changed:

  • Updated the "Care AI" demo text to show a specific "lost in transit" conversation.
  • Added a new interaction where the AI offers a choice between a refund or a replacement.
  • Added a visual confirmation of a successful replacement order for a "Variety Pod Pack."
  • Updated the total "actions performed" counter from 2,465,347,179 to 2,465,508,510.
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