Summary:
DigitalGenius adds automated replacement workflow
Why It Matters:
The product now shows it can handle complex shipping issues like lost packages and replacement orders without a human agent. This moves beyond simple chat to full task automation.
What Changed:
- Updated the "Care AI" demo text to show a specific "lost in transit" conversation.
- Added a new interaction where the AI offers a choice between a refund or a replacement.
- Added a visual confirmation of a successful replacement order for a "Variety Pod Pack."
- Updated the total "actions performed" counter from 2,465,347,179 to 2,465,508,510.