Summary:
Kustomer adds AI Agents and Kin Insurance case study
Why It Matters:
The product is shifting focus toward automated AI Agents and highlighting success with large enterprise clients like Kin Insurance to prove reliability.
What Changed:
- Added a new call to action for "AI Agents" to transform customer service.
- Published a new case study featuring Kin Insurance using the platform as an enterprise CRM.
- Updated the website's technical infrastructure with new security and tracking cookies (XSRF-TOKEN, Sequel webinar tracking, and Signals SDK).
- Expanded the "Necessary" cookie list to include more robust authentication and load balancing tools.