Summary: Zendesk launches Resolution Learning Loop™

Why It Matters: The competitor is now claiming they can automate over 80% of interactions. They are positioning their AI as a system that constantly learns from human agents to get better over time.

What Changed:

• Added a new section titled "BREAK THROUGH THE AUTOMATION GLASS CEILING."
• Introduced the "Resolution Learning Loop™" as a core AI feature.
• Claimed the ability to automate 80%+ of customer interactions.
• Added a link to a blog post explaining how they combine AI, humans, and data on one platform.
• Updated the footer with new vendor and cookie tracking details.