Summary: Zoho CRM launches AI Agents and Generative AI

Why It Matters: The product is moving beyond basic automation into advanced artificial intelligence. This helps users create content, predict sales trends, and use automated agents to handle tasks.

What Changed:

• Added a dedicated AI section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone," a new feature for team-wide collaboration.
• Launched new tools including "Spend" for expense control and "DAP" for in-app guidance.
• Expanded the developer platform with GraphQL APIs and ZDK CLI.
• Added specific industry "Verticals" for Automotive, Life Sciences, and Financial Services.
• Updated the navigation to focus heavily on CRM-specific features like CPQ, Cadences, and Journey Orchestration.