Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple AI chat. It now uses "autonomous agents" that can do work on their own across sales, service, and supply chain tasks.

What Changed:

• Added "autonomous agents" to the core description of Dynamics 365.
• Launched a new "Contact Center" product focused on AI-powered engagement.
• Integrated Copilot more deeply into everyday tools like Outlook and Teams.
• Added low-code tools that let people who don't code build their own AI agents.
• Updated the page to focus on "AI-first" solutions for sales and customer service.