Summary: Microsoft Dynamics 365 adds agentic AI features

Why It Matters: The product is moving from simple automation to "agentic" AI. This means the software can now perform complex tasks on its own rather than just waiting for a person to click a button.

What Changed:

• The page title changed to focus on "Agentic CRM and ERP Solutions."
• New sections were added for AI agents in sales, service, finance, and supply chain.
• Added a "Frontier Firm" report focusing on how AI agents rewire business operations.
• Included new customer data showing a 40% reduction in call handling time using AI.
• Added support for Model Context Protocol (MCP) to help AI agents work together.