Summary: 8x8 Contact Center adds AI Automation

Why It Matters: This change shows 8x8 is improving its AI features for contact centers.

What Changed:

• The link for "AI in 8x8 Contact Center" changed from "ai-orchestrator" to "ai-automation".
• Under "CX Beyond the Contact Center", two new links were added: "Advanced Queue Management" and "Team Leader Workspace".
• A new customer story from "Cape Air" was added.
• The "8x8 Named a Leader in 2024 Gartner Magic Quadrant for UCaaS" report was updated to "8x8 Recognized in 2025 Gartner Magic Quadrant™ for UCaaS".