Summary: Zoho Desk launches new industry-specific solutions

Why It Matters: The product is moving from a general help desk tool to one that targets specific types of businesses like banking, retail, and healthcare. This makes their software feel more relevant to different kinds of customers.

What Changed:

• Added a new "Solutions" menu featuring 10 specific industries including Banking, Education, Retail, and SaaS.
• Introduced new product launches: Zoho Procurement, Zoho Spend, and Zoho MCP (agentic workflows).
• Updated the page title and header to focus specifically on Zoho Desk instead of the general Zoho suite.
• Added a "Compare Help Desk" resource to help users evaluate them against other tools.
• Expanded the footer with deep links for customer service topics like handling complaints and client portals.