Summary: Dynamics 365 adds AI agents and Copilot features

Why It Matters: The product is moving beyond basic software tools. It now uses "autonomous agents" and AI to do work automatically across sales, service, and finance departments.

What Changed:

• Added "autonomous agents" that work alongside employees to make decisions.
• Integrated Copilot deeper into Dynamics 365 to connect business data with Teams and Outlook.
• Launched a new "Contact Center" product focused on AI-powered customer engagement.
• Added low-code tools so non-developers can build custom AI agents in Copilot Studio.
• Updated the interface to categorize products by "Customer Experience," "Service," "Finance," and "Supply Chain."