Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple automation. It now uses "autonomous agents" and Copilot to handle business tasks on their own, which could change how companies manage sales and service.

What Changed:

• Added "autonomous agents" to Customer Service and Contact Center tools.
• Integrated Copilot deeper into Dynamics 365 to connect business data with Teams and Outlook.
• Launched a new "What is Dynamics 365" educational hub with guided tours and industry stories.
• Introduced low-code tools that allow non-developers to build custom automated workflows.
• Updated the product lineup to emphasize "AI-first" solutions for sales and supply chain management.