Summary: Zoho Desk launches Autumn '25 update

Why It Matters: The competitor has released a major seasonal update for their help desk product. They are also adding new AI and automation tools across their entire software suite.

What Changed:

• Zoho Desk added a "See what's new" section for the Autumn '25 update.
• A new "MCP" tool was launched to build agent-ready apps and workflows.
• A new "DAP" platform was added to help users learn software with in-product guides.
• The navigation now includes specific industry solutions for Zoho Desk, such as Banking, Retail, and SaaS.
• "Zakya" retail POS was rebranded or updated simply as "POS" in the main menu.