August 17, 2025 90-day analysis Get alerts for intercom.com

Summary: Fin is now Fin AI Agent

Why It Matters: The name of the Fin product changed. This makes it clear that Fin uses AI.

What Changed:

  • The product name "Fin" changed to "Fin AI Agent" in one place.
  • The word "help desk" changed to "helpdesk" in one place.
  • The word "questions, take actions and resolve" changed to "questions, take actions and resolve" in one place.
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