Summary: Freshdesk adds autonomous action to AI agents

Why It Matters: Freshdesk is moving from AI that just gives advice to AI that does the work. This means their software can now update records and finish tasks without a human.

What Changed:

• Added text explaining that AI agents now "take action" instead of just making suggestions.
• Listed specific tasks AI can do, like updating records and processing requests.
• Described AI agents as "digital teammates" that work 24/7 without help.
• Removed a paragraph about "removing silos" to focus more on AI automation.