Summary: Intercom prioritizes Fin AI Agent over Suite

Why It Matters: Intercom is shifting its focus to lead with its standalone AI agent rather than its full software suite. This suggests they want to capture customers who already use other helpdesks but need better AI tools.

What Changed:

  • Removed the introductory text explaining the "two ways" to use the platform.
  • Moved the Fin AI Agent call-to-action to the primary position in the main header area.
  • Removed a redundant privacy policy footer text block.
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