October 3, 2025 ongoing Get alerts for fuze.com

Summary: 8x8 Engage adds new features

Why It Matters: This shows 8x8 is adding more tools for customer service teams.

What Changed:

  • The link for "AI in 8x8 Contact Center" changed from "ai-orchestrator" to "ai-automation".
  • Under "CX Beyond the Contact Center," new items were added:
    • "8x8 Engage"
    • "Advanced Queue Management"
    • "Team Leader Workspace"
  • The "8x8 Technology Partner Ecosystem" section was added under "Partners," with new links:
    • "Overview"
    • "Find an integration"
    • "PCI Pal"
    • "Creovai"
    • "Cognigy"
  • The "8x8 channel partners" section was updated with new links:
    • "Overview"
    • "Channel partner portal"
    • "Become a reseller"
    • "Find a channel partner"
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