Summary:
8x8 Engage adds new features
Why It Matters:
This shows 8x8 is adding more tools for customer service teams.
What Changed:
- The link for "AI in 8x8 Contact Center" changed from "ai-orchestrator" to "ai-automation".
- Under "CX Beyond the Contact Center," new items were added:
- "8x8 Engage"
- "Advanced Queue Management"
- "Team Leader Workspace"
- The "8x8 Technology Partner Ecosystem" section was added under "Partners," with new links:
- "Overview"
- "Find an integration"
- "PCI Pal"
- "Creovai"
- "Cognigy"
- The "8x8 channel partners" section was updated with new links:
- "Overview"
- "Channel partner portal"
- "Become a reseller"
- "Find a channel partner"