Summary: Microsoft Dynamics 365 launches AI agents

Why It Matters: The product is moving from standard software to "agentic" solutions. This means the tools can now perform tasks on their own rather than just waiting for a human to click a button.

What Changed:

• Added "agentic" branding across CRM and ERP solutions.
• Introduced autonomous agents that handle business tasks in sales, service, and finance.
• Added a new "Frontier Firm" marketing theme focused on AI-powered innovation.
• Updated the homepage to prioritize Dynamics 365 over general Microsoft 365 products.
• Included new data points, such as a 40% reduction in call handling time using AI.
• Added a "Compare plans and pricing" section for specific AI-powered apps.