Summary: Zoho CRM adds Agentic AI and AI Agents

Why It Matters: The product is moving beyond simple automation. It now includes tools that can perform tasks and make decisions using prompts, which may appeal to users looking for more advanced help.

What Changed:

• Added a new "AI Agents" section under features.
• Introduced "Agentic AI" capabilities for building workflows with prompts.
• Launched "Zoho CRM for Everyone" to expand access across different teams.
• Added "DAP" (Digital Adoption Platform) to help users learn the software faster.
• Updated the navigation to focus heavily on specific CRM features like CPQ, Cadences, and Journey Orchestration.
• Expanded developer resources with GraphQL APIs and ZDK CLI.