Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The product is shifting from standard software to "agentic" tools. These are AI agents that can perform business tasks on their own rather than just waiting for a human to type a prompt.

What Changed:

• The page title changed to focus on "Agentic CRM and ERP Solutions."
• New sections were added for AI agents in Sales, Service, Finance, and Supply Chain.
• Added specific ROI stats, such as a 40% reduction in call handling time using generative AI.
• Introduced "autonomous agents" that can handle essential business tasks without constant human input.
• Added a new "Guided Tour" feature to show how these AI agents work in real-time.