Summary:
Fieldcode lowers performance metric claims
Why It Matters:
The company has significantly reduced the success numbers they show to potential customers. This might mean they are trying to be more honest or that their software is delivering different results than before.
What Changed:
- Claimed reduction in manual dispatching effort dropped from 23% to 14%.
- Claimed increase in field worker productivity dropped from 9% to 5%.
- Claimed increase in customer satisfaction dropped from 18% to 11%.
- Added a new blog post about the role of same-day scheduling in field service.
- Removed social media links for LinkedIn and Instagram from the footer.