Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic automation into advanced AI. This helps users predict sales, enrich data, and use voice commands, which sets a higher bar for what a CRM should do.

What Changed:

• Added a new "AI" section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Launched "CRM for everyone," a new customization feature for team-wide use.
• Introduced several new products in the main navigation: Zoho POS, Zoho Spend, Zoho Procurement, and Zoho DAP.
• Added "AI for emails" and "Vision AI" to the Zoho CRM feature list.
• Updated the pricing page header to highlight a free plan for up to 3 users.