February 16, 2026 ongoing Get alerts for siena.cx

Summary: Siena adds Order Tracking agent capability

Why It Matters: Siena is expanding its specialized AI agents to handle more specific post-purchase tasks. This helps them compete for e-commerce brands that want to automate the most common customer questions.

What Changed:

  • Added "Order Tracking" as a specific agent type in the platform menu.
  • Updated the "Customer Service Agent" link to point to the main homepage.
  • Removed the "Privacy Policy" link from the footer section.
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