August 17, 2025 90-day analysis Get alerts for pillpack.com

Summary: PillPack moves to Amazon Pharmacy

Why It Matters: PillPack is telling customers they must switch to Amazon Pharmacy.

What Changed:

  • Removed "How it works Pricing Reviews My PillPack → Continue Sign Up → Get Started Menu" from the top.
  • Added a clear message: "PillPack is integrating with Amazon Pharmacy Connect your account today".
  • Removed the video "Introducing PillPack (1:14)".
  • Removed the section "Your medication, sorted and delivered".
  • Removed the section "Full Service A new kind of care".
  • Removed the section "How can PillPack help you?".
  • Removed the customer testimonial "PillPack allowed me to not have to think about my medications. Gil, 79 years old".
  • Removed the phone number "855–745–5725" from the bottom contact info.
  • Changed the contact phone number to "1–833–380–4782".
  • Added a new section "You may be wondering" with questions and answers about the move to Amazon Pharmacy.
  • Added a new legal disclaimer about "RXPASS".

What To Do:

  • Update customer communication about product changes.
  • Offer clear steps for customers to move to a new service.

Verify Changes:

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