Summary: Zoho CRM adds AI agents and "CRM for everyone"

Why It Matters: The product is moving beyond a simple sales tool. It now includes advanced AI automation and features designed for people outside of the sales team to use.

What Changed:

• Added "AI Agents" and "Generative AI" to the feature navigation.
• Launched "CRM for everyone," a new way for non-sales teams to use the platform.
• Added "DAP," a new platform to help users learn software faster with in-product guides.
• Introduced "Spend," a new tool to track and control all business costs.
• Updated the page title to focus specifically on "Zoho CRM" rather than the general software suite.