Summary: Freshdesk focuses on AI agents

Why It Matters: The website now highlights how AI helps customer service. This shows a big push into using AI for support.

What Changed:

• The page changed from a general Freshworks overview to a specific page for Freshdesk.
• The main message changed from "Uncomplicate your IT and customer service" to "With Freshdesk, AI agents and human agents work as one."
• The page now heavily features "AI agents" and "Freddy AI" for customer service.
• New sections were added about "Email AI agents" and "conversational AI agents."
• Specific metrics related to AI performance like "83% Reduction in response times" and "60% Improved agent productivity with Freddy AI Copilot" are now shown.
• The "Get started" section now offers a free trial specifically for Freshdesk, a demo for Freshdesk, and a Freshdesk product tour.
• Much of the previous content, including information about Freshservice, general company details, and various resources, was removed.