Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple automation to "autonomous agents" that can handle tasks on their own. This signals a shift in how business software helps employees manage sales, service, and supply chains.

What Changed:

• Added "autonomous agents" as a core feature across Sales, Customer Service, and Contact Center tools.
• Introduced Copilot Studio for building custom agents that work within business apps.
• Updated the product layout to group tools into specific categories like CRM, ERP, and Small Business.
• Added a new "What is Dynamics 365?" section focusing on AI-powered data connection across departments.
• Included a new FAQ section explaining how AI and agents unify business data.