August 18, 2025 90-day analysis Get alerts for dialpad.com

Summary: Dialpad added "Agentic Ai Use Cases."

Why It Matters: This shows a new way Dialpad talks about its AI features.

What Changed:

  • Removed many contact options from the top of the page.
  • Changed "Help Center" to "Help."
  • Changed "Contact Sales" to "Call sales."
  • Removed "I'm searching for" text.
  • Added "Or explore our suggestions" and "dialpad support dialpad sell dialpad connect help center all features" near the top.
  • Changed "Try free Get a demo" to "Try free Request a demo" and repeated it.
  • Updated a report name from "Gartner® Voice of the Customer for Contact Center as a Service (CCaaS) report" to "Gartner® Voice of the Customer for Contact Center as a Service (CCaaS) report."
  • Changed "2.3kcalls" to "2.3 kcalls."
  • Changed "10% of time" to "10 % of time."
  • Changed "25+phone" to "25 +phone."
  • Changed "20%efficiency" to "20 %efficiency."
  • Changed "4xincrease" to "4 xincrease."
  • Changed "25%less" to "25 %less."
  • Changed "35%boost" to "35 %boost."
  • Changed "AI report" to "AI Report."
  • Changed "4 Ai Enhancements" to "4 AI Enhancements."
  • Changed "See your ideal contact center solution in action" to "See how Ai can elevate every customer interaction."
  • Changed "Get started" to "Start free trial."
  • Added "Agentic Ai Use Cases" under Business Solutions.
  • Removed "Ai Live Coach" and "Ai Voice Call" from Features.
  • Removed "Contact Center Screen Recording" and "Contact Center Transcription" from Features.
  • Removed "Business Phone Number" and "Call Forwarding Service" from Features.
  • Removed "Help Center" from Resources.
  • Removed "Contact Us" from Company.
  • Changed "Japanese JP" to "日本語 日本."
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