Summary: Zoho Desk launches Autumn '25 update

Why It Matters: Zoho is focusing heavily on its customer service product by adding new features and industry-specific solutions. This suggests they are trying to win more customers in specific markets like banking, retail, and healthcare.

What Changed:

• Updated the page title to focus specifically on Zoho Desk instead of the general software suite.
• Added a "What's New" section for the Zoho Desk Autumn '25 update.
• Added new industry-specific landing pages for Banking, Education, Retail, E-commerce, and more.
• Launched "Zoho Spend" for business expense management.
• Launched "Zoho MCP" for building AI agent workflows.
• Launched "Zoho DAP" to help users learn how to use software inside the app.