Summary: Gorgias highlights 60% AI self-service rate

Why It Matters: The product is now leading with a specific performance metric (60% automation) in its primary customer testimonial. This suggests they are focusing on the measurable efficiency gains of their AI Agent to win over ecommerce brands.

What Changed:

• Updated the featured customer testimonial at the top of the social proof section.
• Replaced a quote about discount codes with a quote from Shinesty’s VP of Marketing about 60% self-service rates.
• Reordered the testimonial list to prioritize the "human attention" and "self-serve" messaging.