Summary: Zoho Desk launches Autumn '25 update

Why It Matters: The company has shifted its main page focus to a major seasonal update for its customer service software. This suggests a push to stay competitive in the help desk market with new features and industry-specific solutions.

What Changed:

• The page title changed from a general suite overview to "Zoho Desk | Top Rated Customer Service Help Desk Software."
• A new "Autumn '25 update" announcement was added with a link to see new features.
• New products were added to the "Recent Launches" section, including Zoho Spend (expense management) and Zoho MCP (AI agent builder).
• The navigation now includes deep links for industry-specific solutions like Banking, Retail, and SaaS.
• A "DAP" (Digital Adoption Platform) was introduced to help users learn the software.