Summary: Microsoft Dynamics 365 launches agentic AI apps

Why It Matters: The product has shifted its focus from standard cloud software to "agentic" solutions. This means the tools are now marketed as being able to handle business tasks on their own using AI agents rather than just being tools for humans to use.

What Changed:

• The page title changed from a general Microsoft overview to "Agentic CRM and ERP Solutions."
• New sections were added for AI agents in sales, service, finance, and supply chain.
• Added specific data points on AI impact, such as a 75% time savings for customer journeys and a 40% reduction in call times.
• Introduced "autonomous agents" that can handle essential business tasks without constant human input.
• Added a new "Compare plans and pricing" section specifically for Dynamics 365 apps.