Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple AI chat. It now uses "autonomous agents" that can do work on their own across sales, service, and finance. This could change how businesses think about staffing and automation.

What Changed:

• Added "autonomous agents" to the core product description for CRM and ERP.
• Launched a new "Contact Center" product focused on AI-powered service.
• Integrated Copilot directly into everyday tools like Outlook and Teams.
• Added low-code tools so regular employees can build their own AI agents.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.