Summary: RideCo adds Driver Scorecard feature

Why It Matters: The company is shifting focus from penalizing riders for no-shows to monitoring driver performance. This helps transit agencies improve service quality by identifying driver mistakes and unexpected behaviors.

What Changed:

• Added a "Driver Scorecard" feature that summarizes driver behavior and mistakes.
• Removed the "Automatic Booking Limitation" feature that restricted riders who canceled often.
• Updated homepage case studies to feature Riverside County, Kansas City, Houston, and San Bernardino.
• Removed older case studies from Leavenworth, Moorpark, and Guelph.
• Added new performance metrics including "passengers per vehicle hour" and "reduction in call center bookings."