Summary: Zoho CRM adds AI Agents and "CRM for Everyone"

Why It Matters: The product is moving beyond traditional sales teams to include all employees and is adding advanced AI tools like agents and generative features to automate more work.

What Changed:

• Added "CRM for Everyone" as a new major customization feature.
• Introduced "AI Agents" and "Generative AI" to the Zia AI suite.
• Launched a new "POS" (Point of Sale) product for retail businesses.
• Added "DAP" (Digital Adoption Platform) to help users learn the software.
• Expanded the developer platform with GraphQL APIs and Client Scripts.
• Updated the pricing page to highlight a free plan for up to 3 users.