Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple automation. It now uses "autonomous agents" and Copilot to handle business tasks like sales and service without constant human input.

What Changed:

• Added "autonomous agents" as a core feature for Customer Service and Contact Center.
• Integrated Copilot across all Dynamics 365 apps to connect data with Teams and Outlook.
• Launched Copilot Studio for users to build their own custom AI agents.
• Updated the product lineup to emphasize "AI-first" solutions for Sales and Customer Insights.
• Added a new "Contact Center" specific product to the Dynamics 365 suite.