Summary: Microsoft Dynamics 365 adds AI autonomous agents

Why It Matters: The product is moving beyond simple tools to "agents" that can do work on their own. This could change how businesses think about staffing and software automation.

What Changed:

• Added "autonomous agents" to the core product description for Customer Service and Contact Center.
• Introduced Copilot Studio for creating custom agents within the platform.
• Updated the homepage to focus entirely on Dynamics 365 instead of general Microsoft products.
• Added a new FAQ section explaining how AI connects ERP and CRM data.
• Highlighted low-code tools that let non-developers build custom automated workflows.