February 18, 2026 ongoing Get alerts for gorgias.com

Summary: Gorgias launches Spring 2025 Shopping Assistant

Why It Matters: The platform is moving beyond basic support into proactive sales. This update helps brands automate product recommendations and track the full customer journey to increase revenue.

What Changed:

  • Added a "Spring Product Release" announcement featuring a new Shopping Assistant.
  • Introduced faster data insights and full customer journey visibility.
  • Updated the "See what’s new" section to highlight these specific sales-focused AI tools.
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