Summary: Freshdesk adds Vertical AI Agents

Why It Matters: Freshdesk changed how it talks about its AI. It now focuses on specific AI agents and a new central workspace.

What Changed:

• The main headline changed from "Agentic AI platform" to "AI-powered platform."
• The main product description changed from "The agentic AI solution for modern customer service" to "Customer service that puts people first."
• Freshdesk now highlights "Vertical AI Agents" and a "Freshdesk Command Center."
• The number of businesses trusting Freshdesk increased from 73,000+ to 75,000+.
• The "Overview" navigation item changed to "What's new."
• A new section "Introducing Vertical AI Agents and a new customer service home" was added.
• The "Turn email tickets into instant resolutions" section was replaced with "Auto-resolve issues with AI agents."
• The "The full customer service experience" section was updated with new sub-sections like "Omnichannel customer service" and "Freshdesk Command Center."
• A new metric "Up to 80% Resolutions with Freddy AI Agent" was added.
• The video length for the first video changed from 0:00/0:00 to 0:00/2:27.
• A link to "onetrust.com/products/cookie-consent/" was added at the very end of the content.