February 19, 2026 ongoing Get alerts for fin.ai

Summary: Fin adds Custom Guidance for AI response tone

Why It Matters: The product now gives users more control over how the AI sounds. This helps businesses make sure the AI agent matches their specific brand voice and follows certain rules when talking to customers.

What Changed:

  • Added "Custom Guidance" to the response generation step to control AI tone and behavior.
  • Updated the technical description of the Fin AI Engine™ to emphasize bespoke generative processes.
  • Added a detailed privacy and cookie disclosure at the bottom of the page regarding data monitoring and screen recordings.
  • Reorganized the "Superior Technology" section to highlight response generation over query refinement.
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