Summary: Zoho CRM adds AI Agents and "CRM for Everyone"

Why It Matters: The product is moving beyond a simple sales tool. It now includes advanced AI features and tools for people who do not work in sales.

What Changed:

• Added "AI Agents" and "Generative AI" to the feature list.
• Launched "CRM for Everyone" to help non-sales teams use the tool.
• Added a new "POS" (Point of Sale) product for retail stores.
• Introduced "DAP" (Digital Adoption Platform) to help users learn the software.
• Added "Spend" to the finance suite for managing business costs.
• Updated the pricing page to highlight a free plan for up to 3 users.