Summary: Zoho CRM adds AI Agents and Generative AI tools

Why It Matters: The product is moving beyond basic data storage to active automation. These new AI features help sales teams write emails, predict outcomes, and automate tasks faster than before.

What Changed:

• Added a dedicated AI section to the Zoho CRM menu featuring AI Agents and Generative AI.
• Introduced "CRM for everyone" as a new customization category.
• Launched new developer tools including GraphQL APIs and a ZDK CLI.
• Added "Spend" (expense management) and "DAP" (digital adoption platform) to the product ecosystem.
• Expanded industry-specific "Verticals" for Automotive, Life Sciences, and Financial Services.
• Updated the page title to focus specifically on Zoho CRM rather than the general software suite.