Summary: Zoho CRM launches Agentic AI and AI Agents

Why It Matters: The product is moving beyond simple automation to "agentic" workflows. This means the software can now perform complex tasks and make decisions using prompts rather than just following basic rules.

What Changed:

• Added "AI Agents" and "Agentic AI" to the Zoho CRM feature list.
• Introduced "CRM for everyone" as a new customization category.
• Launched "DAP," a new platform to help users learn and adopt software faster.
• Added "Spend," a new tool to manage all business expenses in one place.
• Updated the website title from a general suite description to "Top-rated Sales CRM Software."
• Expanded the navigation to include specific industry verticals like Automotive and Life Sciences.