Summary: Cognigy adds Agentic AI and AI Ops Center

Why It Matters: The product is moving beyond simple chatbots to "Agentic AI" that can make decisions. They also added a command center to manage these agents, which targets larger companies that need more control and safety.

What Changed:

• Added a new "Agentic AI" section to the platform menu.
• Launched "AI Ops Center" for real-time control and visibility of AI agents.
• Expanded industry-specific pages for Airlines, Automotive, Healthcare, and Finance.
• Added new integration support for Avaya, AWS, Genesys, and Microsoft.
• Updated the homepage to highlight their status as a Leader in the 2025 Gartner Magic Quadrant.