Summary: Ada launches "omnichannel super agent" strategy

Why It Matters: The company is shifting its focus from just "unified reasoning" to the practical execution of a single AI agent that works across every customer service channel.

What Changed:

• Replaced the featured blog post "One brain for every channel" with a new guide titled "The omnichannel super agent."
• Added a new case study focus featuring lessons from brands Endy and eSky.com.
• Updated the footer to include a direct link to their system status page.