Summary: Gainsight CustomerOS and Atlas AI Agents launched.

Why It Matters: Gainsight now offers a new main product and new AI tools.

What Changed:

• A new banner about Gainsight acquiring UpdateAI was added.
• "Gainsight CustomerOS" was added as a new product.
• "Atlas AI Agents" was added as a new product.
• "Gainsight CustomerOS" replaced "Skilljar Platform" in one product list.
• "Atlas AI Agents" was added next to "Apps & Integrations".
• Login options were updated to include "Skilljar Login", "Gainsight CE Login", and "Staircase AI Login".
• A new section about "AI-Powered Customer OS" and "Atlas AI Agents" was added.
• A new customer quote about "Staircase AI" was added.
• A new section called "Our Difference" was added, listing four points: "A decade of industry leadership", "One Platform, Zero Gaps", "Proven Playbooks on Day One", and "AI that Acts, Not Distracts", and "A Seamless Customer Journey".
• "Skilljar by Gainsight" was added to a product list.
• "Gainsight Essentials" was removed from a product list.
• "Customer Education" was removed from a product list.
• "Gainsight AI" was removed from a product list.
• "Gainsight Essentials" was removed from a list of essential guides.
• "Customer Success Job Board" was removed from industry resources.
• "Product-Driven Customer Success" was removed from essential guides.
• "Business Metrics" was removed from essential guides.
• "Choosing a Customer Success Solution" was removed from essential guides.
• "AI For CS Teams" was removed from essential guides.
• "Customer Communities" was removed from essential guides.
• "Digital Self-Service" was removed from essential guides.
• "May 28th-29th in Las Vegas Don’t Miss The #1 Conference for Customer Professionals Master AI-driven insights, strengthen your customer strategies, and grow your network with top industry minds. Register Today! Relive Past Pulse Events" was removed.
• "Unlock AI for Customer Success Explore Gainsight’s Human-First AI Library and tap into cutting-edge insights at your fingertips. Read the Report" was removed.
• "Gainsight is named a Leader by Gartner® in the October 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms Our cutting-edge Human-First AI technology transforms how you deliver customer success, empowering you to concentrate on what truly matters while orchestrating intelligent, tailored interactions with your customers on a scale like never before. Our approach integrates advanced AI with human insight to deliver unparalleled results. Customer Interactions Growth Strategies Personalization Data Insights Discover Gainsight AI" was removed.
• "Customer Education" was removed from a product list.
• "Gainsight Essentials" was removed from a product list.
• "Gainsight AI" was removed from a product list.
• "Healthcare Security" was removed from a product list.