Summary:
Agentforce adds Field Service Management
Why It Matters:
This shows a new focus on managing workers who do jobs outside the office.
What Changed:
- The main message changed from general customer success to scaling field service.
- New sections were added about "Agentforce Field Service" and "What is Field Service?".
- Details were added about how Field Service helps businesses, including statistics.
- New pricing plans were added for "Dispatcher," "Technician," "Contractor," "Contractor Plus," "Field Service Plus," and "Agentforce 1 Field Service."
- Content about "Starter Suite" and general "Agentforce" solutions was removed.
- Information about Salesforce's values and general AI success tools was removed.