Summary: Agentforce adds Field Service Management

Why It Matters: This shows a new focus on managing workers who do jobs outside the office.

What Changed:

  • The main message changed from general customer success to scaling field service.
  • New sections were added about "Agentforce Field Service" and "What is Field Service?".
  • Details were added about how Field Service helps businesses, including statistics.
  • New pricing plans were added for "Dispatcher," "Technician," "Contractor," "Contractor Plus," "Field Service Plus," and "Agentforce 1 Field Service."
  • Content about "Starter Suite" and general "Agentforce" solutions was removed.
  • Information about Salesforce's values and general AI success tools was removed.
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