Summary: Featurebase adds AI support agent and workflows

Why It Matters: The product is moving from a simple feedback tool to a full-service support platform. They are adding automation and AI to help teams handle more customers with fewer people.

What Changed:

• Added a new "Fibi" AI support agent to automatically resolve customer tickets.
• Launched a workflow builder for SLAs, trial extensions, and discounts.
• Expanded support channels to include Slack and Discord integrations.
• Added multi-brand and multilingual support for help centers in 40+ languages.
• Introduced release segmentation to send targeted updates to specific user groups.
• Updated the homepage with a "Modern Support & Feedback Platform" positioning.