Summary: Zoho CRM adds new AI features

Why It Matters: Zoho CRM now offers more ways to use smart computer tools to help with sales.

What Changed:

• The website title changed from "Zoho | Cloud Software Suite for Businesses" to "Zoho CRM | Top-rated Sales CRM Software by Customers".
• The main navigation changed from a general Zoho overview to a detailed menu for Zoho CRM.
• New AI features were added under Zoho CRM, including AI Agents, Generative AI, AI forecasting, and Custom AI.
• New sections for "SFA", "Lead management", "Process management", "Customization", and "BI" were added under Zoho CRM features.
• New platform tools like "Module 360" and "Low-code tools" were added for Zoho CRM.
• New security and compliance details like "GDPR" and "HIPAA" were added for Zoho CRM.
• New industry verticals were added for Zoho CRM, including Automotive, Life-sciences, and Financial services.
• The "Resources" section for Zoho CRM was greatly expanded with new categories like "Ebooks", "SDR Course", and "Podcasts".
• A new product called "DAP" (Platform to simplify software adoption with in-product guidance) was added under "Recent Launches" and "Sales".
• "POS" (Modern retail POS) was added as a new product under "Recent Launches", "Sales", and "Commerce and POS".
• "Tables" description changed from "Work management tool to connect people, processes, and information" to "Modern spreadsheet-database hybrid to organize work and data".
• The language options were updated to include Korean.
• Mentions of "Visionary in 2025 Magic Quadrant™ for Sales Force Automation Platforms" and "Nucleus Research - Leader, SFA Technology Value Matrix 2025" were added.